Eclipse
Support
How can we help?
Ask in our Discord for the quickest answer, or send us a message and we will reply by email.
Send us a message
Fill this in and it goes straight to our support inbox. You will get a confirmation email with a reference number.
Message sent
Thanks, we have it. Your reference is . We will reply to the email address you gave us, and a confirmation is on its way.
Need it sooner? Our Discord is the fastest way to reach us.
Quick fixes
Most problems are one of these.
The bot does not answer commands in my server
Eclipse only works in a server that has a plan. In the dashboard, open Plans and servers, choose your server, and use the invite link shown there. If you moved the plan to another server, Eclipse leaves the old one.
My ER:LC server key was rejected
Copy the key again from your in-game server settings and paste it in Plans and servers. Make sure there are no spaces before or after it, and that it is the key for the server you want to connect.
Session announcements are not posting
Open Utilities in the dashboard and check that Sessions is switched on and has a channel selected. Eclipse also needs permission to view and send messages in that channel.
Tickets will not open
Eclipse needs the Manage Channels permission to create private ticket channels. Check that it is allowed in your ticket category, and that the category is set in the Tickets settings.
I changed a setting and nothing happened
The bot picks up changes within about ten seconds. If it still behaves the same after a minute, tell us which setting you changed.